Won't Get That Back

I did some work on my truck a couple days ago...had to repair a worn steering part. As I was doing this I rotated the tires. Put everything back together and drive. The steering doesn't have any slop like it used to, but it pulled to the left. So I call and make an appointment to get an alignment at the dealership. They open at 7:30, my appointment was at 8. I arrive at 7:30, a little early, and they take the truck back...alignments take about an hour. Two hours and a few minutes later, the service writer comes and explains they had trouble freeing up some nuts, but they are doing the work and it shouldn't be too long. Well they test drive the truck, and come back...do some more work and test drive the truck. Then the service writer comes and tells me the alignment is right on, but.....it still pulls to the left!! So I have them swap the front tires... now it pulls to the right! So all-in-all, I have a bad tire, and I didn't get out of there until 1:30. I wanted to, but couldn't be pissed at them.. they did the job, made sure it was done right, and didn't charge me for any of the extra time it took for the extra work. It actually came to less than they quoted me on the phone.

My faith in dealership services has been renewed.